PrivacyPolicy

Last updated: April 2026

1. Who We Are

North-Brook Limited (“we”, “us”, “our”) is a company registered in Ghana, located at No 12 Joseph Richard Asiedu St, Accra, Ghana. We are the data controller responsible for your personal data collected through this website and our business operations.

2. Legal Framework

This policy is governed by the Data Protection Act, 2012 (Act 843) of Ghana, administered by the Data Protection Commission. Where North-Brook processes data of individuals in the European Economic Area, we also comply with applicable GDPR obligations.

3. What Data We Collect

We may collect the following categories of personal data:

• Identification data: name, job title, company name
• Contact data: email address, phone number, postal address
• Inquiry data: service interest and message content submitted via our contact form
• Technical data: IP address, browser type, pages visited, time on site (collected via cookies)

4. How We Use Your Data

We use your personal data for the following lawful purposes:

• Responding to your inquiries and providing our logistics services
• Managing our contractual relationships with clients and partners
• Complying with legal and regulatory obligations
• Improving our website and service offerings (analytics)
• Sending relevant communications you have consented to receive

5. Cookies

We use cookies to improve your experience on our website. You can manage your cookie preferences using the cookie consent banner displayed on your first visit. Necessary cookies cannot be disabled as they are essential to the site's operation. For a full breakdown of cookie categories, see our Cookie Preferences panel.

6. Third Parties

We do not sell your personal data. We may share data with trusted service providers (e.g., email hosting, analytics providers) who are contractually bound to handle it securely. Where required by law or regulatory authority, we may disclose personal data to government agencies, port authorities, or customs bodies as part of our logistics operations.

7. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where there is no lawful basis for continued processing
• Object to processing for direct marketing purposes
• Lodge a complaint with the Data Protection Commission of Ghana

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected. Contact form submissions are retained for up to 3 years. Client and operational data is retained for the period required by applicable Ghanaian commercial and tax law.

9. Contact for Data Requests

To exercise your rights or for any data protection queries, please contact us at: info@northbrook.com.gh or write to us at our Accra address. We will respond within 30 days.